AI-Powered Customer Self-Service for Airlines
AI-Powered Customer Self-Service for Airlines
Automate every part of disruption customer service - from first reach out to compensation claims with Gander
INTRODUCING GANDER VOICE
Outbound Voice for Disruptions
Amy calls your impacted customers after disruptions, offers them rebooking and access to meals, accommodation, and more if its a controllable delay. All using GenAI leading to no more lines at the airport.
0:00/1:34
AI-Powered Customer Self-Service for Airlines
Automate every part of disruption customer service - from first reach out to compensation claims with Gander
INTRODUCING GANDER VOICE
Outbound Voice for Disruptions
Amy calls your impacted customers after disruptions, offers them rebooking and access to meals, accommodation, and more if its a controllable delay. All using GenAI leading to no more lines at the airport.
0:00/1:34
INTRODUCING GANDER VOICE
Outbound Voice for Disruptions
Our AI calls your impacted customers after disruptions, offers them rebooking and access to meals, accommodation, and more if its a controllable delay. All using GenAI leading to no more lines at the airport.
0:00/1:34
INTRODUCING GANDER VOICE
Outbound Voice for Disruptions
Our AI calls your impacted customers after disruptions, offers them rebooking and access to meals, accommodation, and more if its a controllable delay. All using GenAI leading to no more lines at the airport.
0:00/1:34
INTRODUCING GANDER VOICE
Outbound Voice for Disruptions
Our AI calls your impacted customers after disruptions, offers them rebooking and access to meals, accommodation, and more if its a controllable delay. All using GenAI leading to no more lines at the airport.
0:00/1:34
Gander Forms
Gander Forms
Gander helps your customers self-serve. We are built on-top-of AI enabled workflows that serve customers faster and more accurately than chat or voice
Gander helps your customers self-serve. We are built on-top-of AI enabled workflows that serve customers faster and more accurately than chat or voice
Disruption
Reimbursement
Disruption
Reimbursement
Reimburse your customers for hotel, food, transportation and other expenses incurred during delay & cancellation
Passenger Rights
Compensation
Passenger Rights
Compensation
Comply with EU261, Canada APPR, USA DOT, Brazil CPC, and other passenger driven requests
Baggage Delays
& Damage
Baggage Delays
& Damage
Automatically respond to reimbursement requests related to lost & damage bags in-line with the Montreal Convention
Ancillary
Refunds
Refund customers when ancillaries are not delivered in verified, compliant ways
Special Case
Refunds
Automatically qualify, verify, and process refunds with industry-leading fraud checks
Feedback
Respond to on-ground and in-flight service failures and retain your best customers
Resolve Customer Claims Instantly
Gander helps you respond to compensation & requests, instantly and compliantly
Gander helps you respond to compensation & requests, instantly and compliantly
Reduce Costs All Around
Only approve the right claims and tailor compensation to retain only the most valuable customers with less agent cost
Only approve the right claims and tailor compensation to retain only the most valuable customers with less agent cost
Stay Compliant & Fine Free
Gander is your all-in-one platform to stay compliant with all passenger rights laws and helps you avoid civil penalties
Gander is your all-in-one platform to stay compliant with all passenger rights laws and helps you avoid civil penalties
How Gander Forms Works
How Gander Forms Works
Gander is not a chatbot. We are built on-top-of AI enabled workflows that serve customers faster and more accurately than chat or voice
Gander is not a chatbot. We are built on-top-of AI enabled workflows that serve customers faster and more accurately than chat or voice
Authenticate Customer
Gander starts every customer workflow with authentication. We collect PII-compliant data (i.e confirmation code) and authenticate the customer with your airline's system of record
Qualify Eligibility
Depending on the workflow, Gander authenticates a passengers eligibility to receive compensation or reimbursement. This can involve using our AI to analyze flight context and applying your airline's business logic and regulation fact set to make qualified decisions in real time
Collect User Input
Take in user input through open text fields, file uploads, dynamic selectors, and use our analysis engine to determine a response. Gander uses AI to parse through user input like receipts and make on-the-fly decisions on what paths to trigger in response
Inform the Customer
Gander gives your customers clear indications and common sense explanation on the status of their claim throughout the process in context with your airline's policies and regulations
Resolve the Claim
Gander allows you to compensate the customer instantly or handles disputes if customers are unhappy with the result of the claim
Reduce Support Costs & Drive Customer Satisfaction
Reduce Support Costs & Drive Customer Satisfaction
Reduce Support Costs & Drive Customer Satisfaction
Gander was built to provide quick time to value by being easy to integrate, reducing agent hours needed, and reducing fraud
Gander was built to provide quick time to value by being easy to integrate, reducing agent hours needed, and reducing fraud
Gander was built to provide quick time to value by being easy to integrate, reducing agent hours needed, and reducing fraud
Fully Automated
Gander uses AI to fully automate every step from intake to resolution, only including humans in the loop when absolutely necessary
Gander uses AI to fully automate every step from intake to resolution, only including humans in the loop when absolutely necessary
Easy to Integrate
Seamless hooks into popular PSS systems with modern data handeling
Seamless hooks into popular PSS systems with modern data handeling
Globally Up to Date
Gander is up to date on the latest regulations and requirements, and keeps you compliant in every country you operate in
Gander is up to date on the latest regulations and requirements, and keeps you compliant in every country you operate in
Focus on Your Best Customers
Gander helps identify which requests may be fraudulent and which requests are coming from customers you care most about
Gander helps identify which requests may be fraudulent and which requests are coming from customers you care most about
Completely Modular
You can customize every part of the Gander flow and choose only the modules you need from the full platform
You can customize every part of the Gander flow and choose only the modules you need from the full platform
Direct customers to Insurance
Gander helps you highlight when customers are covered by Credit Card or Travel Insurance to deflect cases or cover customers when you can't.
AI-Driven Eligibility Decisioning
Gander's AI can analyze unstructured operations logs & data to code flights and determine reimbursement eligibility. Never pay a claim outside of policy again.
Ditch Your Feedback Form, Use Gander Instead
Ditch Your Feedback Form, Use Gander Instead
Ditch Your Feedback Form, Use Gander Instead
Gander takes feedback forms and turns them into a dynamic set of workflows that understand customer intent, apply business rules, and resolves cases automatically
Gander takes feedback forms and turns them into a dynamic set of workflows that understand customer intent, apply business rules, and resolves cases automatically
Gander takes feedback forms and turns them into a dynamic set of workflows that understand customer intent, apply business rules, and resolves cases automatically
Get Started with Gander Today
Level up your passenger rights process with Gander's AI enabled platform. Talk to our team to onboard onto Gander today!
Get Started with Gander Today
Level up your passenger rights process with Gander's AI enabled platform. Talk to our team to onboard onto Gander today!
Get Started with Gander Today
Level up your passenger rights process with Gander's AI enabled platform. Talk to our team to onboard onto Gander today!