AI-Powered Customer Self-Service for Airlines

AI-Powered Customer Self-Service for Airlines

AI-Powered Customer Self-Service for Airlines

Automate refunds, compensation, baggage claims, complaint responses and more with Gander's smart & flexible AI form-based workflows

Automate refunds, compensation, baggage claims, complaint responses and more with Gander's smart & flexible AI form-based workflows

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Resolve Customer Claims Instantly

Gander helps you respond to compensation & requests, instantly and compliantly

Gander helps you respond to compensation & requests, instantly and compliantly

Reduce Costs All Around

Only approve the right claims and tailor compensation to retain only the most valuable customers with less agent cost

Only approve the right claims and tailor compensation to retain only the most valuable customers with less agent cost

Stay Compliant & Fine Free

Gander is your all-in-one platform to stay compliant with all passenger rights laws and helps you avoid civil penalties

Gander is your all-in-one platform to stay compliant with all passenger rights laws and helps you avoid civil penalties

Disruption
Reimbursement

Disruption
Reimbursement

Reimburse your customers for hotel, food, transportation and other expenses incurred during delay & cancellation

Passenger Rights
Compensation

Passenger Rights
Compensation

Comply with EU261, Canada APPR, USA DOT, Brazil CPC, and other passenger driven requests

Baggage Delays
& Damage

Baggage Delays
& Damage

Automatically respond to reimbursement requests related to lost & damage bags in-line with the Montreal Convention

Ancillary
Refunds

Refund customers when ancillaries are not delivered in verified, compliant ways

Special Case
Refunds

Automatically qualify, verify, and process refunds with industry-leading fraud checks

Feedback

Respond to on-ground and in-flight service failures and retain your best customers

How Gander Works

How Gander Works

Gander is not a chatbot. We are built on-top-of AI enabled workflows that serve customers faster and more accurately than chat or voice

Gander is not a chatbot. We are built on-top-of AI enabled workflows that serve customers faster and more accurately than chat or voice

01

Authenticate Customer

Gander starts every customer workflow with authentication. We collect PII-compliant data (i.e confirmation code) and authenticate the customer with your airline's system of record

02

Qualify Eligibility

Depending on the workflow, Gander authenticates a passengers eligibility to receive compensation or reimbursement. This can involve using our AI to analyze flight context and applying your airline's business logic and regulation fact set to make qualified decisions in real time

03

Collect User Input

Take in user input through open text fields, file uploads, dynamic selectors, and use our analysis engine to determine a response. Gander uses AI to parse through user input like receipts and make on-the-fly decisions on what paths to trigger in response

04

Inform the Customer

Gander gives your customers clear indications and common sense explanation on the status of their claim throughout the process in context with your airline's policies and regulations

05

Resolve the Claim

Gander allows you to compensate the customer instantly or handles disputes if customers are unhappy with the result of the claim

Reduce Support Costs & Drive Customer Satisfaction

Reduce Support Costs & Drive Customer Satisfaction

Reduce Support Costs & Drive Customer Satisfaction

Gander was built to provide quick time to value by being easy to integrate, reducing agent hours needed, and reducing fraud

Gander was built to provide quick time to value by being easy to integrate, reducing agent hours needed, and reducing fraud

Gander was built to provide quick time to value by being easy to integrate, reducing agent hours needed, and reducing fraud

Fully Automated

Gander uses AI to fully automate every step from intake to resolution, only including humans in the loop when absolutely necessary

Gander uses AI to fully automate every step from intake to resolution, only including humans in the loop when absolutely necessary

Easy to Integrate

Seamless hooks into popular PSS systems with modern data handeling

Seamless hooks into popular PSS systems with modern data handeling

Globally Up to Date

Gander is up to date on the latest regulations and requirements, and keeps you compliant in every country you operate in

Gander is up to date on the latest regulations and requirements, and keeps you compliant in every country you operate in

Focus on Your Best Customers

Gander helps identify which requests may be fraudulent and which requests are coming from customers you care most about

Gander helps identify which requests may be fraudulent and which requests are coming from customers you care most about

Completely Modular

You can customize every part of the Gander flow and choose only the modules you need from the full platform

You can customize every part of the Gander flow and choose only the modules you need from the full platform

Direct customers to Insurance

Direct customers to Insurance

Gander helps you highlight when customers are covered by Credit Card or Travel Insurance to deflect cases or cover customers when you can't.

AI-Driven Eligibility Decisioning

AI-Driven Eligibility Decisioning

Gander's AI can analyze unstructured operations logs & data to code flights and determine reimbursement eligibility. Never pay a claim outside of policy again.

Ditch Your Feedback Form, Use Gander Instead

Ditch Your Feedback Form, Use Gander Instead

Ditch Your Feedback Form, Use Gander Instead

Gander takes feedback forms and turns them into a dynamic set of workflows that understand customer intent, apply business rules, and resolves cases automatically

Gander takes feedback forms and turns them into a dynamic set of workflows that understand customer intent, apply business rules, and resolves cases automatically

Gander takes feedback forms and turns them into a dynamic set of workflows that understand customer intent, apply business rules, and resolves cases automatically

Get Started with Gander Today

Level up your passenger rights process with Gander's AI enabled platform. Talk to our team to onboard onto Gander today!

Contact sales

Get Started with Gander Today

Level up your passenger rights process with Gander's AI enabled platform. Talk to our team to onboard onto Gander today!

Contact sales

Get Started with Gander Today

Level up your passenger rights process with Gander's AI enabled platform. Talk to our team to onboard onto Gander today!

Contact sales